Refund policy

Last updated: October 30, 2026

Returns

We accept returns within 7 days of the date you receive your order.

Eligibility

Only unopened products in their original packaging can be returned.
Opened or used products can’t be returned.

How to start a return

Email sales@pcp-usa.com with your order number and the items you’d like to return. We’ll reply with return instructions and a prepaid return shipping label.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item. If your order arrives damaged or you received the wrong item, contact us at sales@pcp-usa.com within 7 days of delivery and we’ll make it right.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

Refunds

Your refund is processed after the returned product arrives at PCP and passes inspection. Approved refunds go back to your original payment method. There is no restocking fee.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at sales@pcp-usa.com or use the contact details in our contact information policy.